Standing Firm Amidst the Health Plight (2020)
After the success of its 10th anniversary in 2019, the company has faced one of its lowest points in operations as the COVID-19 pandemic broke into the world. Although it has led to terrible challenges, the executive committee, who are agile and resilient, made rounds to survive one of the toughest battles. With such a circumstance, the management established a crisis and risk management team to ensure the continuity of business operations during the pandemic and beyond.
Despite uncertainty amidst the health plight, Delex moved its advocacy by extending its hands to help its people and the modern-day heroes—the healthcare providers. The company designed an employee-centered program by implementing work-from-home arrangements, distributing personal protective equipment (PPE), improving health coverage, and providing financial assistance to Delexians who do not have leave credits. In addition, the management imposed safety protocols in its business premises by installing engineering controls.
Serving the community or the "Bayanihan" spirit is embedded in the core values of the company. Thus, in the first week of the COVID-19 outbreak, it started helping the healthcare providers in the country. Delex donated PHP 2.2M worth of personal protective equipment (PPE), multivitamins, food packs, and other necessities. Furthermore, to help healthcare professionals repulse this uncertainty, the company launched its online ICU Forum on March 2020 as part of its digital breakthrough, geared towards educating them on managing patients affected by the health crisis. The ICU Forum committee collaborated with esteemed local and international doctors to share the best practices to grapple with COVID-19. Moreover, Delex enhanced its online capabilities by purchasing a Zoom license and strengthened its social media presence to reach medical personnel locally and internationally. To date, almost 150,000 healthcare providers benefited from the program.
Moreover, the company broadened its digital IT infrastructure capabilities by partnering with various hospital departments and medical societies to support their virtual conventions and post-graduate courses. Delex became their Zoom provider and digital arm in reaching a wider audience for their webinars.
Meanwhile, as Delex remains steadfast in achieving its goals, it continues to expand its medical devices business. The organization collaborated with CAIR LGL as its exclusive distributor of the NEUTRACLEAR product line in the Philippine market.
Amidst the health crisis, DPI has again proven excellence, after being honored among the finalist-awardees in the Asia CEO Awards 2020 on September 23, 2020. The organization prides itself among the winning companies in the listing of Teletech Diversity Company of the Year. Correspondingly, the CEO of Delex, J.de Ruyter Oroceo, has proudly obtained a spot in the category of Global Filipino Executive of the Year, granted by SMART Communications.
As a result of the company's unwavering dedication and resilience, it was able to weather the storm of the pandemic and emerge stronger than ever.