DISTRIBUTION & WAREHOUSE CAPABILITIES
COMMITMENT TO QUALITY
We value the significance of proper handling of our products from suppliers’ research and development to its acquisition. This measure assures quality and systematized production, as we provide standard critical care solutions towards the advance treatment of severely ill patients. Safety, efficiency, and efficacy are always a priority in our supply chain management. Our products are stored in facilities that are compliant with pharmaceutical products warehousing standards. Delex Pharma has always been and will always perform best anytime in serving its clients and partners.
PRODUCT DISTRIBUTION CAPABILITIES
Critical care products demand in hospital sectors is rising in the country. With this, responsive product distribution is vital to the emergency needs of hospitals. Thus, in 2012, the distribution business of Delex Pharma transpired. As promptness is a trait the company merits, its distribution capability aims to respond to the urgent needs of hospitals in the Greater Manila Area. Since there is a fast-paced demand for our products, Delex has forged partnerships with reputable pharmaceutical companies to help in the distribution. These are JMN Bro. Pharma Limited Inc. and Merz Phil.
The company has its own Trade Sales Team to strengthen an organized ordering system and distribution process. Distribution management is simplified effectively through the professional works of the highly-trained team. Moreover, we implemented the use of Systems Applications and Products- Enterprise Resource Planning or SAP ERP for Order Processing & Inventory Control Management. Our Trade Sales Team has real-time information access to products in inventory. Hence, we can respond to the request of customers on time. This approach in maintaining effective distribution management avoids product stock unavailability in the customer end, especially in critical times.
With a centralized system in the company, we can execute process effectively from the procurement planning to the distribution of our products. Thus, it increases our productivity while we deliver satisfaction to our clients.
As we aim to respond with urgency, we practice flexible delivery lead time for National Capital Region areas and nearby provinces. Our experienced delivery crews are passionate about providing excellent experience among our customers. Since we prioritize product safety, our people always observe the utmost care in handling our products.
Part of our distribution operations is the required usage of standardized delivery vans. Air-conditioned Mitsubishi L300 Delivery Vans are the safe transportation mode of our products. Aside from the class vans are the motorcycles with insulated storage boxes and Mobile Data Loggers for Temperature & RH monitoring during transit. Our staff transfers the items from the warehouse to the vans by Hydraulic Order Picker and Hydraulic Pallet Trucks. It offers proper handling of our products while being transferred to the delivery vans. As we adhere to the strictest safety protocols, we use 100% Plastic Pallet to prevent termite infestation. Backing us up in our prompt delivery are our reliable third party logistic networks, namely LBC Express, W Express, and 2GO Express.
Along with technological advancement initiatives of the company is the integration of e-commerce distribution platform. It will provide a comprehensive model of a transaction between Delex Pharma and its clients. It aims to achieve competitive and sustained growth in product distribution.
While we are braving a health crisis, Delex Pharma adapted to the evolving trend of customer service by launching the Telemarketing department. This method will sustain the efficiency and efficacy of client servicing amidst the COVID-19 pandemic.
OUR DISTRIBUTION RESPONSE TO COVID-19
As the COVID-19 pandemic continues its effect worldwide, the supply chain disruption among businesses is increasing in frequency and magnitude. While supply chains throughout our economy are a concern, the erratic shock waves of product supply and demand are at risk in the succeeding years. It left the CEOs to strengthen and focus on their supply chain resiliency, while the global economy thrives to fit in this radical change.
With the pandemic grappling the world, Delex Pharma stood on its feet to sustain its supply chain management. It allows the continuous flow of our products and information to consumers. The company has to be flexible in the supply chain to address the high demand for our products amidst the health crisis. From production, acquisition to logistics, “panic-driven” decisions are not considered. Instead, we focus on recovery measures for uninterrupted distribution. Our recovery steps include an approach in continuous supply chain monitoring while assessing and developing demand scenarios. It also covers the creation and security of production & distribution recovery plans. Therefore, the distribution capacity of our company remains intact while we are brawling with the pandemic.
To avoid the supply chain limits during this crisis, we re-opened our VISMIN depots in Iloilo, Cabu and Davao. It allows the undisruptive supply of critical care drugs in the hospital, especially on the first month of lockdown in GMA.
We execute organized distribution protocols, which are compliant to the regulations imposed by the Philippine government agencies. The company implemented the skeletal workforce system among warehouse personnel to address continuous distribution operations. It limits the staff who are working inside the facility to avoid possible virus infection. As we abide by the safety measures, assigned staff strictly observe the use of the face mask and laboratory suit while inside the warehouse facilities. They are firm in social distancing while at work. DPII also ensures the safety of the workers. Thus, it provides shuttle service to avoid the exposure of employees in public transport where virus spread is high. Moreover, all facility personnel is required to provide details for the health checklist for monitoring. Furthermore, the team is closely working with the Regulatory Department to ensure compliance with government regulation on product importation and other legalities amid the pandemic. As cashless payment is endorsed for transactions in this new normal, our team initiated an e-commerce platform in collaboration with the IT and Finance Department.
In response to the delivery process, our telemarketers maintain effective shipment protocols before our clients will receive the products. The riders of the company always observe proper delivery guidelines for the safety of products and customers. The products undergo sanitation before transporting it. They also use new personal protective equipment upon the dispatch of the life-saving medicines.
Through this effort, Delex Pharma can minimize the risk of disruption as it secures supply chain resiliency while it continues to provide quality critical care products to its market.
Along with our rapid business growth is the establishment of warehouses to accommodate our products acquired from international manufacturers with a cGMP certificate. We have passed the procurement inspection of St. Lukes Medical Center, Asian Hospital Medical Center, The Medical City, and Mary Mediatrix Medical Center. To date, we are housing our pharmaceutical items in two compliant warehouses.
As we are committed to quality service, the company strictly encompasses standard warehouse management to comply with quality assurance. We believe that our clients and patients have the right to have quality pharmaceutical products. Hence, our compliant warehouses play a vital role in the proper storage of products. We proudly showcase our quality facilities, which are also compliant to the sanitation and hygiene protocols. The assigned personnel are conducting periodic pest control in the warehouse premise.
We have a main warehouse, which measures 665 square meters with a mezzanine. As the demand for critical care items continue to peak, we rented another 425 square meter warehouse. Product safety is assured as we execute effective and reliable warehouse operations. In response to product quality checks, our main warehouse has an organized quarantine area for inspection, packing, and receiving process. The expired and damaged products are properly placed in designated areas. Moreover, our facilities are equipped with the necessary accessories and features that are critical to warehouse management.
Air Conditioned Distribution Office & Storage Areas
WiFi Data Loggers for Temperature & RH monitoring with remote viewing capability
24/7 CCTV Surveillance: Interior & Exterior of Warehouse with Remote Viewing Capability
Fire Alarm & Smoke/Heat Detection System
Standby Generator Set